Reputation Management

You can't avoid it. Sooner or later, someone will have an experience that results in a poor review being posted online.

Our Reputation Management service monitors all review sources and ensures that every review gets a response...yes, even the unpleasant ones.

DOs

The majority of the time, we are able to respond to reviews, positive and negative, without having to gather additional input. But, when the situation warrants, we will reach out to learn the background of a particular situation. Getting back to us quickly with the needed information ensures a timely response to the review; and potentially saves a customer from leaving for good.

DON’Ts

Don't respond on your own. Often, the managers and staff at a location have an emotional stake in receiving a poor review. The natural instinct is to respond...spelling out all the facts...so the world can see they were in-the-right. That often draws further fire from the original review poster which is only more dirty laundry for the next potential customer to see.

Impact of Negative Reviews

Negative reviews can impact your business in several ways.

 
  • Lowers Your Google Rating
  • Harms Your Reputation
  • Hard To Fix Once They Happen